This Privacy Notice for Markt Commerce ('we', 'us', or 'our') describes how and why we access, collect, store, use, and/or share ('process') the personal information of delivery partners ('you') who use our Markt Logistics mobile application ('the App') to pick up and deliver orders placed on Markt.
If you also buy or sell on Markt, our main Privacy Policy covers that use. This notice covers only your activity as a delivery partner.
1. WHAT INFORMATION DO WE COLLECT?
Information you give us
- Account details: your name, phone number, and email address (optional). Your phone number is how you sign in; we send it a one-time code each time.
- Profile: your profile photo and vehicle type. Your photo is chosen from your photo library, and the App only accesses the photo you pick.
- Payout details: your bank, account number, and account name, so we can pay out your earnings.
- Delivery reports: the reason and any notes you provide when you report that a delivery could not be completed.
Information collected when you use the App
- Precise location: with your permission, the App uses your device's location while it is open to show your position on the map and find deliveries near you. While you are online or carrying an order, we may also send your location to our servers to offer you nearby deliveries and to show the buyer and seller the progress of that order. The App does not collect your location when it is closed or running in the background.
- Delivery activity: the deliveries offered to you and whether you accepted or declined them, pickup and drop-off status updates with their times, delivery confirmations, your online/offline status, and your rating.
- Earnings: your wallet balance, earnings, and withdrawal history.
- Camera: the App uses your camera only to scan delivery QR codes. We do not store or upload camera images.
- Device information: a push notification token, so we can send you delivery offers and updates, and your app version, so we can tell you when an update is required.
Information about other people
To complete a delivery, we show you the seller's name, phone number, and pickup address, and the buyer's name, phone number, and drop-off address. You may use this information only to complete that delivery. You must not copy, keep, or use it for any other purpose.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
- Create and manage your delivery partner account and verify your sign-in
- Offer you deliveries near you and help you navigate to pickups and drop-offs
- Keep buyers and sellers informed about the progress of their orders
- Confirm that deliveries were completed, and handle failed deliveries and disputes
- Calculate and pay your earnings
- Send you delivery offers, updates, and important notices
- Keep the platform safe, and prevent fraud and misuse
- Comply with our legal, tax, and accounting obligations
We process your information to perform our agreement with you, to meet legal obligations, for our legitimate interests in running a safe and reliable delivery service, and, for location access, with your consent. You can withdraw that consent at any time in your device settings. Without location access, the App cannot show deliveries near you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- Buyers and sellers: for an order you are carrying, we share your name, profile photo, vehicle type, and the order's delivery progress, which may include your location.
- Service providers: companies that run parts of our service for us, including cloud hosting and storage (Amazon Web Services), maps (Google Maps and Apple Maps), push notifications (Google Firebase Cloud Messaging and Apple Push Notification service), bank account verification and payouts (Paystack), and SMS and email delivery for sign-in codes. They may use your information only to provide their services to us.
- Legal and safety: when the law requires it, or when it is necessary to protect the safety, rights, or property of you, our users, or others.
- Business transfers: in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.
We do not sell your personal information.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
- Location: we keep only your most recent location, and each new update replaces it. We do not keep a history of your movements, although delivery records include the times and addresses of pickups and drop-offs.
- Delivery and earnings records: we keep these for as long as tax, accounting, and dispute-resolution requirements need them, including after your account is deleted.
- Everything else: we keep it for as long as your account is open, or as long as it is needed for the purposes in this notice, unless the law requires or permits a longer period.
5. HOW CAN YOU DELETE YOUR ACCOUNT?
You can ask to delete your delivery partner account in the App, or by following the steps on our Delete Account page. Before an account can be deleted, any delivery you are carrying must be finished and any remaining balance in your wallet must be withdrawn.
Deletion takes effect immediately and cannot be undone. When your account is deleted, we delete or anonymise your personal details, including your name, phone number, email, photo, location, and push notification tokens. Records of deliveries you completed are kept without your personal details.
We keep two things after deletion:
- Payout records: the amount, date, and payment reference of each withdrawal, along with the last four digits of the bank account it was paid to, for as long as tax and accounting law requires.
- A coded form of your phone number: we keep a one-way code derived from your phone number, not the number itself. It lets us recognise the number if it is used to register again, so a deleted account cannot be re-created with the same number. If you want to become a delivery partner again later, contact us at support@marktcommerce.com.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use appropriate technical and organisational security measures to protect the personal information we process. These include encrypted connections between the App and our servers, and secure storage of your sign-in session on your device. However, no system is completely secure, and we cannot guarantee the security of information sent over the internet.
7. DO WE COLLECT INFORMATION FROM MINORS?
You must be at least 18 years old to be a delivery partner. We do not knowingly collect personal information from anyone under 18. If we learn that a delivery partner is under 18, we will close the account and delete their information.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Subject to applicable law, including the Nigeria Data Protection Act 2023, you have the right to:
- Access the personal information we hold about you and receive a copy of it
- Correct information that is inaccurate. You can update your name, email, photo, and vehicle type in the App.
- Ask us to delete your information (see section 5)
- Object to or restrict some processing
- Withdraw your consent, for example by turning off location access
- Complain to the Nigeria Data Protection Commission
To exercise any of these rights, email us at privacy@marktcommerce.com.
9. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this notice from time to time. The updated version will show a new 'Last updated' date. If the changes are significant, we will notify you in the App before they take effect.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at privacy@marktcommerce.com.
